Shipping & Refunds

You can purchase our ebooks from anywhere in the world.

If you order a published ebook, you should receive a download link via email within 5 minutes after checkout.

If your ebook download doesn’t arrive, or you have difficulty transferring it to your preferred platform (e.g., Kindle, iBooks), please email our digital product distributor at help@bookfunnel.com. They’ll respond within 24 business hours to help resolve the issue.

We often list upcoming books on our website, which aren’t published yet but are confirmed for release. If a book page displays a launch message (e.g., “Launching in 2026”) and the “Add to Cart” button is replaced with a “Preorder” button, that means the book is not published yet, so you won’t be able to download the book immediately.

Upon purchase, you’ll be automatically queued to receive a download link on launch day at 12:00 AM EST via email.

Due to the nature of digital products, we do not allow ebook refunds. If you have trouble accessing your ebook or audiobook, please email our digital product distributor at help@bookfunnel.com. They’ll respond within 24 business hours to help resolve the issue.

You can purchase paperbacks directly from us if you live in the US or Canada. All paperbacks ordered on our website are signed by the author as an incentive to shop with us instead of the big guys!

If you don’t live in the US or Canada, you can still support us by purchasing paperbacks via other retailers (e.g., Amazon, Audible, iBooks, Barnes & Noble).

Currently, we do not offer hardcovers directly on our website. However, most of our books have hardcover editions available via other retailers (e.g., Amazon, Audible, iBooks, Barnes & Noble).

If a paperback book is in stock, please refer to the following table for estimated delivery times:

Paperback preorders are usually shipped close to the publication date.

If a paperback book is not in stock, you’ll see a notice that it’s available for backorder. This means the book will be shipped with our next stock cycle (usually in 2-4 weeks).

Please note that if your order contains multiple paperbacks of different statuses (such as one in-stock paperback and one backordered paperback), your order will be shipped in two packages. You’ll receive the in-stock book(s) first and the backordered book(s) second.

For paperbacks, we may offer partial refunds, full refunds, or product replacements if you receive a damaged product (e.g., torn pages, water damage, broken binding, or major printing errors).

To request a refund or product replacement, email info@lostislandpress.com with a description of your issue. Your associated order email, receipt, photos, and additional information may be required for a refund.