Shipping & Returns
These shipping and return policies apply only to purchases made directly on lostislandpress.com.
If you purchased our products from another retailer (Amazon, Barnes & Noble, etc.), their own delivery times and return policies apply.
Ebooks and Audiobooks
Delivery Info
We deliver ebooks and audiobooks internationally.
For released formats, you’ll receive a download link within 5 minutes.
For preordered formats, you’ll receive a download link on the official launch day at 12:00 AM EST.
If you have trouble accessing or transferring your digital files, please email help@bookfunnel.com. Tech support will reply within 24 hours.
Return Policy
Due to the nature of digital products, no returns or refunds can be issued for published ebooks or audiobooks. This also applies to customer-initiated issues such as buying the wrong book or changing your mind.
We can, however, issue refunds for preordered formats. To request a refund on an ebook or audiobook that hasn’t been delivered via email yet, please contact info@lostislandpress.com.
Paperbacks & BlueBounds
Shipping Info
Paperbacks
We deliver paperbacks to the United States, Canada, the United Kingdom, Australia, New Zealand, and the Philippines. Paperbacks will be printed in your country and shipped domestically (no duties or import fees). Orders are typically shipped within 3-4 business days. You’ll receive a tracking link once it’s on the way.
BlueBounds
Our specialty hardcovers (BlueBounds) are made to order in the United Kingdom.
For customers in the United Kingdom: BlueBounds will be printed in your country and shipped domestically (no duties or import fees).
For other countries:
- United States: 0% duty
- Canada: most likely 0% duty (possible 5% GST)
- Australia: 0% duty
- New Zealand: 0% duty
- Philippines: 0% book duty appears to be the norm, but VAT/customs processing fees could apply
Please allow 3-4 weeks for printing, binding, and finishing your BlueBound. You’ll receive a tracking link via email once it’s on the way.
Return Policy
We may be able to cancel your paperback order—but only if production has not yet begun. Please email us as quickly as possible requesting a refund, and include your order number so we can reference the proper shipment.
If your parcel is misrouted or lost in transit, we will reprint and resend your order at no additional cost.
If your products arrive with manufacturing defects or shipping damages, please email photographic proof and a description of the defects/damages to info@lostislandpress.com within 14 days of receiving your parcel. For shipping damages, it’s helpful to include pictures of both the packaging and the damaged items. Depending on the nature of the problem, we may offer to reprint and resend the affected books or issue a refund for the order.
Merch
Delivery Info
We deliver merch (shirts, mugs, etc.) internationally.
Our merch ships globally from the nearest available facility. Most products are available domestically in the US, CA, UK, and AU, which helps reduce delivery times and import fees. If an item happens to ship from a different country than your own, duties or import fees may be charged upon delivery.
Return Policy
We don’t accept returns or exchanges for customer-initiated issues such as choosing the wrong size, color, or changing your mind.
If your parcel is misrouted or lost in transit, we will reproduce and resend your order at no additional cost.
If your merch arrives with manufacturing defects or shipping damages, please email photographic proof and a description of the defects/damages to info@lostislandpress.com within 14 days of receiving your parcel. For shipping damages, it’s helpful to include pictures of both the packaging and the damaged items. Depending on the nature of the problem, we may offer a free replacement or issue a refund for the order.