Shipping & Returns

Ebooks and audiobooks

We deliver ebooks and audiobooks internationally. Released formats arrive as a download link within 5 minutes, and preordered formats arrive on launch day at 12:00 AM EST.

Due to the nature of digital products, ebooks and audiobooks can’t be returned or refunded. If you have trouble opening or transferring your files, email help@bookfunnel.com. BookFunnel’s tech support replies within 24 hours.

The exception is a preorder that hasn’t been delivered yet. We can refund that: email info@lostislandpress.com.

Printed books and merch

We deliver paperbacks, BlueBounds, and merch to five countries: the United States, Canada, the United Kingdom, Australia, and New Zealand.

Paperbacks

Orders usually ship within 3–4 business days, and you’ll get a tracking link once yours is on its way. Paperbacks ship DDP (delivered duty paid), so you won’t owe any duties or import fees when your order arrives. If you do, email documented proof of the charges to info@lostislandpress.com and we’ll reimburse you.

We can cancel a paperback order only if production hasn’t begun, so email us as quickly as you can with your order number.

BlueBounds

Our specialty hardcovers are made to order in the United Kingdom, so please allow 3–4 weeks for printing, binding, and finishing. You’ll get a tracking link by email once yours ships.

In the United Kingdom, there are no duties or import fees. Elsewhere, duties on books are usually 0%: the United States, Australia, and New Zealand are 0%, and Canada is most likely 0% (a 5% GST may apply). VAT or customs processing fees could apply. Any VAT, GST, or customs fees charged on delivery are the buyer’s responsibility.

Merch

Merch ships from the nearest available facility. Most items are available domestically in the US, Canada, the UK, and Australia, which keeps delivery times and import fees down. If an item ships from a different country than yours, duties or import fees may be charged on delivery.

We don’t accept returns or exchanges for customer-initiated issues, such as choosing the wrong size or color, or changing your mind.

If something goes wrong with a print order

This covers paperbacks, BlueBounds, and merch.

• If your parcel is misrouted or lost in transit, we’ll reprint (or reproduce) and resend it at no extra cost.
• If it arrives defective or damaged, email photos and a short description to info@lostislandpress.com within 14 days of receiving your parcel. For shipping damage, please include pictures of both the packaging and the damaged items.
• Depending on the problem, we may reprint and resend the affected items (a free replacement, for merch) or refund the order.